๐ง Send Us an Email
[email protected]Business inquiries: within 24h ยท General questions: within 48h
Choose Your Contact Scenario
Business Partnerships
If you are a SaaS provider, payment platform, hosting service, or cross-border tool vendor, we welcome discussions about tool review partnerships, co-created content, or brand promotions. Please note "Business Partnership" in your subject line.
Technical Consulting
Facing a specific technical challenge with your DTC store, cross-border payments, or advertising setup? Email us with a description of your situation and we will provide reference advice or point you to relevant articles.
Content Corrections
If you discover data errors, outdated platform policies, or broken links in our review articles, tutorials, or tools, please let us know. We will verify and correct within 7 business days.
Link Exchange
We welcome link exchanges with quality cross-border e-commerce, DTC store, or overseas marketing content websites. Please include your website URL and a brief description in your email.
โ๏ธ Tips for a Faster Response
- Include the scenario type in your subject line, e.g. "Business Partnership โ Shopify Hosting Review" or "Technical Issue โ Stripe Payment Declined"
- Describe your specific situation: what platform you use, what problem you are facing, and what solutions you have already tried
- Attach screenshots or error messages if available โ this significantly speeds up diagnosis
- Add us to your contacts to prevent our reply from ending up in your spam folder
๐ About KuajingBase
โ Common Questions Before You Write
Q: Do you offer one-on-one paid consulting?
A: Yes. We offer paid one-on-one consulting sessions on DTC store architecture, hosting selection, cross-border payment compliance, and related topics. Visit our Consultation page for details and booking.
Q: How long does it take to get a reply?
A: Business partnership emails: within 24 hours. General technical inquiries: within 48 hours. Content corrections: within 7 business days. If you have not received a reply after that time, please check your spam folder or resend.
Q: Can I submit a product for review without a commercial relationship?
A: Yes. You can submit a review request by email describing the product category, core features, and target users. Our review process is fully independent โ we cannot guarantee a publication timeline or a positive conclusion.